Quality Analyst

Verified

$5/hr

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Outline

Looking for Full-Time work (4 hours/day) at $5/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Eager to contribute my expertise and adaptability to your company and support its success.

Skills & Experience

Skills

Time Management 2-5 Years

Adaptability 2-5 Years

Attention to detail 2-5 Years

Experience highlights

Sr Quality Evaluator

Concentrix · February/2024 – /

As a Quality Evaluator my role is ensuring adherence to regulatory standards and maintaining service excellence within healthcare accounts. My responsibilities encompass conducting regular calibrations to align evaluation criteria across teams, fostering consistency in assessments.

Quality Assurance Analyst

Teleperformance Phil Asia · April/2021 – Present

I specialize in maintaining service excellence and adherence to operational standards within technical support accounts. My role encompasses conducting regular calibration sessions to ensure consistency in evaluation ,fostering alignment with client expectations and industry benchmarks.

I meticulously evaluate agent interactions and performance metrics, emphasizing adherence to technical procedures. I identify areas for improvement and provide actionable feedback to enhance customer experience.

Called Caller

Teleperformance Phil Asia · October/2020 – Present

Conducted outbound calls to residential customers to promote and offer smart meters for gas and electricity services.
Effectively communicated the benefits of smart meters, including real-time energy monitoring, accurate billing, and enhanced control over energy consumption.
Provided detailed information on the advantages of smart meters and scheduled free installations for interested customers.

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