Back to results
Carlos Raphael M.'s profile photo
Carlos Raphael M.

Client Success Manager

Verified
$15/hr

Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Client Success professional with over a decade of experience bridging complex client needs, technical solutions, and long-term value creation. Proven track record of managing enterprise relationships across C-level executives, technical teams, and operations to drive retention, satisfaction, and account growth. Expertise spans strategic onboarding, cross-functional delivery coordination, SLA adherence, and proactive problem-solving. Uniquely grounded in both technical acumen (Computer Science background, BI analytics, SQL, system administration) and consultative client advocacy, enabling data-driven insights, smooth onboarding, and scalable customer outcomes. Adept at translating user feedback into technical enhancements, mitigating churn, and aligning organizational capabilities with client success metrics.

Skills & Experience

Skills

Office and Administration > Data Analytics > Tableau 2-5 Years
Office and Administration > Power BI 2-5 Years
Professional Services > Management Services > Sales Management 5-10 Years
Software > Data Engineering > Bigquery 2-5 Years
Software > Data Engineering > SQL 2-5 Years
Php 1-2 Years
Account Management 5-10 Years
Python 2-5 Years
Linux 1-2 Years
Business development 5-10 Years
Cost Estimate > Microsoft Excel 5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 10+ Years
System Administration 2-5 Years
Customer Support>e-commerce>SaaS>marketing 5-10 Years
Vba 2-5 Years

Experience highlights

Sales Manager
Leviat Philippines, Inc. · June/2025 – Present
Development of key management accounts in construction, precast and engineering sectors. Built relationships with engineers, contractors and developers. Conducted technical presentations, developed proposals and represented company at industry events.
National Sales and Marketing Manager
Sanyo Seiki Stainless Steel Corporation · June/2021 – Present
Met over 80% of PHP400M annual quota. Hired technical team for welding services and CAD assessment. Managed client relationships, pricing strategy and bid meetings. Created sales dashboards using Google Sheets and PowerBI.
Sales and Marketing Manager
UNIVERSAL STEEL SMELTING CO., INC. · September/2015 – Present
Closed over 40% of total sales (PHP4.4B worth). Onboarded major holdings and construction companies. Managed bidding requirements, client relationships, pricing and collection efforts.
Account Manager
IT Group Inc · October/2014 – Present
Met annual quota of PHP10,000,000 in first year. Created new accounts via cold calls and online inquiries. Coordinated with customer service and IT support teams, negotiated with clients.
System Administrator
AMH Philippines · January/2011 – Present
Maintained data and web servers using Linux (CentOS, Fedora, RedHat). Managed website and intranet using HTML, PHP, MySQL and WordPress. Implemented security measures and network infrastructure upgrades.
Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In

Create a free account Carlos Raphael M. · Client Success Manager
Create Free Account