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Sigourney S.

Customer Service PRO | DTC E-Commerce

Verified
$15/hr

Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Native

Professional Summary

✨Leverage my extensive experience in customer service roles to streamline operations and boost customer satisfaction.✨

👩‍💼💻 Customer Support | Service
📧 Email QA
🙋‍♀️ Social Media Moderation
🛒 Amazon FBA/Shopify VA
📱 UGC Creator Scouting
📝 Administrative | Research

Tools I Use:
⚡️ Email: HelpScout, Gorgias, Freshdesk, Zendesk, Gmail
⚡️ Productivity: Google Sheets, Docs, Drive, ClickUp, Trello, Slack, Skype
⚡️ E-commerce: Amazon Seller Central, Shopify, eBay, Magento, WooCommerce
⚡️ Content Creation: Canva, Microsoft Design
⚡️ Fulfillment: ShipStation, ShipBob, ShipHero
⚡️ Learning: Skillshare, Udemy, Calm
⚡️ Payment Processing: Stripe, PayPal
⚡️ Social Media: Meta Business Suite, Instagram, LinkedIn

LET'S CONNECT! 🙌

Skills & Experience

Skills

Customer Support > Ecommerce > Amazon? 5-10 Years
Customer Support > Email Support 10+ Years
Customer Support > Social Media Moderation 5-10 Years
UGC Creator Scouting and Recruitment 2-5 Years
Dropshipping Webstore Product Uploads & Management 1-2 Years

Experience highlights

Customer Success Manager / Customer Service Advocate
Various Clients via oDesk/Upwork · July/2012 – Present

Throughout the past 12 years, I have assisted entrepreneurs in growing their fan bases and gaining favor for their brands. I am bright, dependable, kind, and laser-focused, according to my former clients.

From health supplements to pet products, I have completed customer service projects for various Amazon FBA and Shopify business owners, responding to emails, social media ad comments, and product reviews since 2012. I have scouted and recruited UGC creators for my former clients' brand.

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