Skills
Data Entry
1-2 Years
Communication
1-2 Years
Customer Support
1-2 Years
Virtual Assistance
6 Months to 1 Year
Technical Troubleshooting (L1)
6 Months to 1 Year
SEO Support
Less than 6 Months
Excel (VLOOKUP, Pivot Tables)
Less than 6 Months
Experience highlights
Customer Support Representative
SixEleven Global Services
·
June/2024
–
/
- Provide customer support across multiple accounts including WanderJoy (L1 support), Nomad eSIM (chat support), Superdial (healthcare verification), and outbound Auto/Home/Health insurance campaigns.
- Resolve technical, account, and service-related issues through chat and calls.
- Deliver accurate troubleshooting, verification, and customer assistance while meeting quality and productivity targets.
- Adapt quickly to new workflows and processes across different accounts.
Virtual Assistant
Stoddard Agency
·
August/2023
–
Present
- Performed administrative tasks including data entry, file management, and record organization.
- Supported digital marketing through keyword research, metadata updates, and basic SEO tasks.
- Created and edited content for blog posts, social media, and website materials.
- Ensured content accuracy, clarity, and brand alignment.
Data Analyst
KCC Property Holdings, Inc.
·
August/2022
–
Present
- Handled data encoding and item listing for products displayed across department store sections.
- Ensured accuracy of product details, pricing, and inventory information before system upload.
- Coordinated with store teams to maintain updated records and support merchandising and inventory processes.