Skills
Office and Administration > Data analysis > Data Visualization
10+ Years
Office and Administration > Data Analytics
10+ Years
Software > Data Engineering > SQL
5-10 Years
MS Excel and MS Word, Data Entry, Email Management, Documentation, Record Filing and Liaising
10+ Years
Google Sheet Automation
5-10 Years
OutSystems Development
2-5 Years
Google Looker Studio
2-5 Years
Experience highlights
Manager, Finance – Data & Analytics
Global Payments
·
June/2023
–
/
Manage and oversee the day-to-day activities of the Finance Business Analyst Team. Manage in-house data management, including project planning, timeline management, feasibility study, user requirement analysis, training and documentation. Transform data analytics results into appealing visualizations and reports with business insights and recommendation. Prepare and ensure the accuracy and completeness of the report.
Manager, Software Engineering
Global Payments
·
June/2018
–
Present
Major Projects:
1. Migration of .NET framework on-prem to Google Cloud Platform
2. Document Sharing System using Full Stack Technology (AngularJS)
3. Global Access Request System using Full Stack Technology (ReactJS and Java) under Kubernetes - Google Cloud Platform
4. Technical Owner of a low code platform – OutSystems
5. Subject Matter Expert and Google Guide – Google Workspace
Manager, Workforce Management & MIS
Global Payments
·
December/2010
–
Present
Performs all the duties and responsibilities and understanding of advance Workforce Management Principles both for Call Centre and Back Office for the GSC-Manila and all satellite offices such as Hong Kong, Taiwan, Sri Lanka and India. Handles Global MIS for all sites - Philippines, Malaysia, Singapore, Taiwan, Macau, Sri Lanka, Maldives, Taiwan, Hong Kong, India, United Kingdom, Canada and USA. Establishes and develops metrics for Call Centre, Back Office and other Support Teams.
Workforce Planner
Thomson Reuters
·
August/2009
–
Present
Lead workforce transition from Asia Region to Manila. Handle workforce requirements for Manila and Sydney. Participate and contribute to the Forecasting, Scheduling and Outlook process effectively. Provide schedule changes in order to meet the staffing requirements Manage the headcount planning movement globally (Asia region). Contribute to launching of new products and product enhancement in the site by providing capacity planning analysis. Improve reporting capabilities of the site by creating
Workforce Analyst
Dell
·
January/2006
–
Present
Acts as Regional Point of Contact for the site and coordinates with the Global Team. Also, provides assistance to the 2 LOBs (Hardware and Software, free and fee-based support) to attain their Quarterly and Yearly Customer Experience goals by listening and working diligently to address their scheduling, capacity and training requirement needs. Callout issues and challenges noticed in enterprise and make recommendations to improve Technical Support global capabilities. operation of Technical Supp
