Documentation Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

Technical documentation specialist plus over a decade of experience supporting product, support, and operations teams in fast-paced environments.

Skills & Experience

Skills

HTML & CSS 2-5 Years

Project & Process Coordination 2-5 Years

Documentation & Data Accuracy 2-5 Years

Customer / Technical Support 5-10 Years

Content Management Systems 2-5 Years

Technical Writing | SEO Writing 2-5 Years

AI & Prompt Engineering 2-5 Years

Experience highlights

Technical Writer

Cognizant Technology Solutions · May/2024 – /

Managed end-to-end documentation lifecycle for multiple product updates and releases,
supporting cross-functional Agile teams across planning, sprint execution, and post-launch
updates.
Coordinated with product, engineering, and support teams to align documentation with sprint
deliverables and release timelines.
Acted as documentation point-of-contact during release cycles, ensuring alignment between
product requirements and published materials.
Designed and executed documentation project plans,

Customer Care Professional

American Express · August/2022 – Present

Delivered high-volume multi-channel support while adhering to defined SLAs and quality
benchmarks.
Analyzed recurring customer concerns and collaborated with internal teams to improve
documentation and workflow efficiency, contributing to a 20% increase in satisfaction metrics

Technical Support Representative

Dexcom · November/2019 – Present

Managed high-volume technical support for FDA-regulated continuous glucose monitoring devices
and mobile health applications, following strict compliance with HIPAA and data privacy protocols.
Executed structured diagnostic workflows to assess device issues, coordinating replacement
processing or escalation tickets based on clinical and technical criteria.
Created clear empathetic guides and step-by-step documentation tailored for non-technical
users including patients and healthcare professiona

Seller Support Associate

Majorel · July/2017 – Present

Informally designated as a floor-wide support SME, providing real-time support across the entire
production team and official SMEs.
Resolved seller account, listing, payment, and order management issues through structured
problem analysis.
Recognized by peers and floor management as a trusted resource for complex issue
escalation.

Senior Analyst

Capital One Philippines Support Services, Corp. · December/2016 – Present

Supported online and mobile banking tools leading to improved user adoption and issue
resolution.
assisted bankers with account queries related to checking accounts, savings, credit cards, and
loans.
Researched and resolved account discrepancies, fraudulent transactions, and service requests.

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