Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a seasoned Customer Support Professional with 10 years of experience delivering exceptional customer experiences and ensuring every interaction ends on a positive note.

My expertise includes 4 years in Technical Support and 6 years in Customer Service, giving me a strong foundation in both technical problem-solving and customer relationship management.

I also bring 4 years of leadership experience as a Supervisor, where I successfully led teams, improved performance, and drove results. Using tools such as Microsoft Excel dashboards, I tracked key performance indicators (KPIs), identified opportunities for improvement, and implemented strategies that helped teams consistently meet and exceed their goals.

Skills & Experience

Skills

Office and Administration > Power BI 2-5 Years

Software > Data Engineering > SQL 2-5 Years

Team Leadership 5-10 Years

Google Suite 2-5 Years

MS Excel 5-10 Years

MS Office 5-10 Years

- Customer Service 10+ Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

CRM > Salesforce 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Zendesk (Support & Analytics) 2-5 Years

Experience highlights

Customer Service Representative

Thirtymadison · January/2022 – /

Provides timely and compassionate assistance to patients by resolving concerns related to medication delivery and ensuring a smooth, positive experience.

Technical Support Representative

Suunto · January/2020 – Present

Provides technical support for Suunto Sports Watches, resolving GPS, Bluetooth, and pedometer issues to ensure a seamless user experience.

Supervisor

Cambridge BPO · January/2018 – Present

Leads a team of Customer Service Representatives, leveraging MS Excel dashboards to optimize KPIs, drive performance, and achieve goals.

Supervisor

VXI Philippines · January/2016 – Present

Leads a team of Technical Support Representatives, using MS Excel dashboards to optimize KPIs, boost performance, and achieve goals.

Supervisor

Teleperformance · January/2015 – Present

Leads a team of Customer Service Representatives, leveraging MS Excel dashboards to optimize KPIs, drive performance, and achieve goals.

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