Technical Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (12 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer-focused professional with 4+ years of experience in technical support and customer service. Skilled in troubleshooting, client communication,

Skills & Experience

Skills

Customer Relationship Management 2-5 Years

Technical support & troubleshooting 2-5 Years

Phone, Chat & Email Support 2-5 Years

Microsoft Office (Word, Excel, PowerPoint, Outlook) 2-5 Years

Operating systems 2-5 Years

Web Hosting 1-2 Years

Experience highlights

Technical Support Representative

IONOS (Philippines), Inc. · February/2025 – Present

Provided technical support for web hosting customers.
• Assisted users with website setup, hosting configuration, and domain management.
• Diagnosed and resolved website and hosting-related issues.
• Recommended products and services for website creation and optimization.

Technical Support Representative

Concentrix · January/2022 – Present

• Delivered technical support for Microsoft accounts and services.
• Troubleshot Microsoft Office applications including Word, Excel, and PowerPoint.
• Resolved Windows device system issues and guided customers through solutions.
• Documented troubleshooting procedures and improved support practices.

Clerk

SAWO · January/2020 – Present

• Performed clerical tasks including data entry, document management, and email
correspondence.
• Maintained office records and supported administrative processes.

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