Skills
Executive & Virtual Assistance
5-10 Years
Office and Administration > Quality Assurance
2-5 Years
Communication
5-10 Years
Process improvement
2-5 Years
Database Management
5-10 Years
Training and Coaching
5-10 Years
Report writing
5-10 Years
COMPLIANCE MANAGEMENT
5-10 Years
Experience highlights
Intelligence Officer / Public Relations Officer
Bureau of Jail Management and Penology
·
07/2017
–
/
Collected and analyzed security threat information, conducted risk assessments, and prepared intelligence reports. Created news content, coordinated media relations, and managed crisis communication for correctional facilities.
Quality Analyst
VXI Global Solutions
·
04/2015
–
Present
Monitored customer service calls, evaluated performance against KPIs, conducted quality audits, and provided coaching. Analyzed data trends, prepared reports, and implemented process improvements for customer service optimization.