IT Helpdesk | Customer Support | Verification Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Native

Professional Summary

A versatile and detail-oriented professional with over 8 years of experience in IT helpdesk support, customer service, order processing, and verification services in remote and BPO environments. Skilled in providing Level 1 and Level 2 technical support, troubleshooting issues across platforms such as Microsoft Office 365, Azure, Citrix, and Mimecast, and managing user accounts via Active Directory and Azure. Experienced in e-commerce order fulfillment using Shopify, Rakuten, Amazon, and coordinating with logistics and vendors to ensure smooth operations. Proven ability to handle customer inquiries via email, chat, and phone while maintaining accuracy, confidentiality, and strong communication. Adaptable, organized, and committed to delivering efficient solutions and high-quality customer experiences.

Skills & Experience

Skills

Customer Support > Ecommerce > Shopify > Dropshipping 2-5 Years

Office and Administration > Microsoft 365, Outlook, Microsoft Excel 2-5 Years

MS Office, Excel, MS Word, ppt, google sheet, ujet, zendesk 5-10 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

Employment and Education Verification 2-5 Years

Experience highlights

Inside Sales Specialist

Luum Textiles · November/2020 – Present

IT Helpdesk Specialist

Kelleykronenberg · November/2020 – Present

Verification Specialist

Certn · November/2019 – Present

Customer Support | Order Tracker

Ejam · September/2017 – Present

Order Processor | Fulfillment

Nadela Siblings Solution · August/2016 – Present

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