Reports Analyst

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

• Advanced MS Excel: Logical formulas, PivotTables, VBA Macros • Dashboard & Report Development • Data Analysis & Performance Metrics • Call Center

Skills & Experience

Skills

Reports Analyst 5-10 Years

Experience highlights

Lead Reports Analyst

Transcosmos Asia Philippines · October/2023 – /

• Oversaw report generation, dashboard creation, and monthly business reviews for
clients
• Streamlined reporting infrastructure and ensured data accuracy and scalability
• Delivered actionable insights and automation recommendations to management
• Created in-depth client-facing reports identifying opportunities for operational efficiency

Reports Analyst

Service First / ARB Calls Facilities Inc · July/2019 – Present

• Analyzed KPIs (AHT, FCR, CSAT) and created performance tracking tools
• Generated and presented reports using visual formats for management and QA teams
• Ensured data integrity through audits and validation processes
• Supported agent coaching through performance evaluations

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