Skills
Software
Less than 6 Months
Attention to detail
5-10 Years
Communication Skills
5-10 Years
Chat support
1-2 Years
Conflict Resolution
2-5 Years
CRM management
1-2 Years
Basic troubleshooting
1-2 Years
Negotiation Skills
2-5 Years
Call Management
1-2 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Client Onboarding
2-5 Years
• Time Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Customer Service>Sales
2-5 Years
• Technical Troubleshooting
2-5 Years
Experience highlights
Support Agent
AllyOps (ProcessNinjas, Inc.)
·
May/2025
–
Present
Provided technical assistance to Market Research companies and their respondents. Utilized survey software to design questionnaires tailored to specific market needs.
Product Support Associate
Newfold Digital Inc.
·
May/2023
–
Present
Provided technical support for website and hosting issues including DNS, server problems, and WHM/cPanel management. Improved customer satisfaction through timely assistance.
Advisor I, Sales
Concentrix
·
July/2022
–
Present
Handled bill adjustments, technical concerns, and troubleshooting. Promoted related products and developed long-lasting relationships with clients for consistent retention and loyalty.
Chat Support Representative
Teleperformance
·
May/2021
–
Present
Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support. Retained detailed records of all interactions for quality assurance.
