Skills
Customer & Administrative Support
1-2 Years
Content Moderation (trust and safety)
2-5 Years
Office and Administration > Quality Assurance
2-5 Years
Team Leadership
1-2 Years
Chat support
2-5 Years
Conflict Resolution
5-10 Years
Content Moderation
2-5 Years
Active Listening
5-10 Years
Compliance
2-5 Years
E-Commerce > Amazon > Inventory Management
1-2 Years
- Customer Service
5-10 Years
MPS System
1-2 Years
AI Tools
Less than 6 Months
CRM & Tools
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Experience highlights
Customer Service Specialist
PartnerHero / Crescendo AI
·
April/2025
–
/
Delivered high-quality customer support across chat, email, and voice channels. Collaborated with clients to ensure clear communication and issue resolution using CRM and AI tools.
Content Moderator / Trust & Safety Associate
Accenture
·
February/2022
–
Present
Reviewed and moderated digital content to identify violations involving hate speech, harassment, and misinformation. Maintained adherence to platform policies and data privacy guidelines.
Customer Service Representative
Teleperformance
·
November/2021
–
Present
Handled high-volume customer inquiries with active listening and conflict resolution skills. Adapted quickly to new software tools and strict client performance requirements.
