General Admin Assistant | Customer Support Specialist

Verified

$7/hr

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Outline

Looking for Freelance work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a dedicated and results-driven professional with over 10 years of experience in general administration, customer service, and virtual assistance.

Skills & Experience

Skills

Customer Support 10+ Years

Customer Support > Sales Support 5-10 Years

Office and Administration > Administrative Support 1-2 Years

Experience highlights

Gen. Virtual Asst. and Customer Support

Assign Talent · December/2024 – /

Ended Oct 15th 2025

Customer Service Representative

Reed Elsevier Phils. · March/2022 – Present

- Handled consumer inquiries regarding reports, order processing, and dispute resolutions.
- Managed escalations and resolved complaints efficiently.
- Maintained high service quality and compliance with company policies.

Consumer Advocate

Concentrix Phils. · February/2016 – Present

- Supported a U.S. B2B account (Bosch Powertools) by processing bulk orders and managing inquiries.
- Corresponded with sales representatives and dealers via email and chat, with occasional outbound calls.
- Coordinated with the warehouse for stock checks and delay issues.

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