Customer Service Representative II

Verified

$6/hr

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Outline

Looking for Full-Time work (10 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Success & Operational Support Specialist (Zendesk Expert)

Profile Summary:
I am a versatile Customer Service Representative II with extensive experience driving efficiency across technical, hospitality, utility, and subscription-based campaigns.What I bring to your team:

High-Volume Efficiency:
Successfully audited and resolved over 100+ critical data and compliance requests daily.

Multi-Channel & Multi-Account Mastery:
Seamlessly shifted between email support, back-office data routing, technical troubleshooting, and outbound business communications.

Tech & CRM Savvy: Proficient in Zendesk, asset management tracking, real-time inventory systems, and geographic/mapping data audits.

Problem-Solving Independence: Trusted by premier global clients (Caesars Entertainment, Comcast, Canopy) to handle customer bottlenecks and maintain equipment up-time autonomously.

Skills & Experience

Skills

Account Management 1-2 Years

E-Commerce > Amazon > Inventory Management 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 2-5 Years

- Customer Service 5-10 Years

Order Tracking 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Data Auditing 2-5 Years

2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 1-2 Years

Experience highlights

Disconnection Agent (Email Support)

NV Group · September/2025 – Present

Managed 100+ critical disconnection requests daily for AGL Energy DNI team. Verified infrastructure logistics, audited supply addresses and GPS data. Expedited data routing to accelerate case resolutions.

Customer Service Representative II

PartnerHero · October/2023 – Present

Managed email support for subscription and equipment accounts. Resolved customer issues on order tracking, refunds, and subscriber accounts. Monitored equipment operational status and troubleshooted technical issues.

Customer Service Representative II

TTEC · January/2023 – Present

Conducted outbound outreach to veterinary centers via phone and email. Maintained data integrity by auditing and uploading medical records using Zendesk. Operated in remote team framework.

Customer Service Representative

Teleperformance · April/2015 – Present

Transitioned from technical support to premium hospitality campaign. Managed luxury travel configurations for Caesars Entertainment. Optimized real-time inventory and resolved technical service disruptions for Comcast.

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