Customer Support / Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I bring strong technical skills, reliability, and a solid work ethic. With 7+ years in customer support and admin tasks

Skills & Experience

Skills

Customer Support 5-10 Years

Experience highlights

Technical Support

Asurion · October/2024 – Present

As a Technical Support and Sales Representative, I assist customers with device
setup, troubleshooting connectivity issues, and ensuring all services are fully
functional, while also recommending value-added products to protect their
devices and enhance their overall experience.

Sales Representative

VXI · February/2024 – Present

As a Sales Representative, I promoted fiber service upgrades by educating
customers on the benefits of faster, more reliable internet, assisted with the
migration process, and provided basic troubleshooting support to ensure a
smooth transition and uninterrupted service

Appointment Settings

ELEVA · April/2023 – Present

Appointment Setter & Discovery Call Specialist
Researched target companies to tailor outreach and identify potential pain
points
Conducted cold/warm calls to schedule qualified discovery calls with
decision-makers
Led discovery calls to assess client needs and pitched relevant services (SMM,
customer support, etc.)
Maintained detailed lead tracking in CRM tools (e.g., HubSpot, Zoho)
Collaborated with internal teams to ensure seamless handoff and onboarding
Skilled in lead qualification,

Customer Support

IQOR · June/2022 – Present

Customer Support Representative
Assisted customers with billing inquiries,
ensuring clear understanding of charges
and payment details
Responded to general questions with
professionalism and clarity, enhancing
overall customer satisfaction
Processed phone upgrades and guided
customers through available options and
promotions
Clearly explained the benefits of new plans
or devices to help customers make
informed decisions
Maintained accurate records and provided
efficient support acr

Customer Support

Telus · July/2019 – Present

Customer Support Representative
Supported
customers
with
billing
questions, ensuring transparency and
resolution of account concerns
Addressed
general
inquiries
with
professionalism, contributing to a positive
customer experience
Handled phone upgrade requests, offering
guidance on plan options, promotions, and
device compatibility
Explained features and benefits of new
plans or devices to help customers choose
the best solutions
Managed and updated customer records
while del

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