Skills
Customer Support > Customer Relationship Management
2-5 Years
Design > Graphic Design > Canva
2-5 Years
E-Commerce
2-5 Years
Office and Administration > Email Management
2-5 Years
Experience highlights
Community Manager
QUOKKA BREW
·
January/2024
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Present
I conduct cold outreach on Instagram, messaging organizations at each university to offer our sponsorship deal.
Virtual Assistant / Lead Generation / Graphic Designer
STADIUM MERCH
·
January/2022
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Present
Managing an enterprise that assists university students in setting up internet storefronts to sell their own goods. My primary responsibilities include lead generation, data research, simple social media activities, cold outreaching, editing on Canva, and managing Printify and Shopify.
Shopify Customer Care Manager / Email Support
CAPS APPAREL
·
January/2022
–
Present
Responsible for managing Gorgias & Freshdesk's email system. Logging information into the AfterShip-connected Google Drive sheet. Order fulfillment using Shopify. Managing delayed orders, returns, and high-risk orders in Montaportal. authorizing Printful orders by hand. adjusting our Google Drive with EU VAT according to the order list. making supplier payments on a weekly or daily basis. Canva and Photoshop are used for modifying product pictures. writing reviews on TrustPilot. managing the sal
