Technical Support Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Technical Support Specialist with nearly two years of experience assisting customers through phone, email, chat, and ticketing platforms. Skilled in software and hardware troubleshooting, CRM case management, Zendesk, and Microsoft Dynamics 365. Known for clear communication, accurate documentation, and taking ownership of customer concerns from initial contact through resolution.

Skills & Experience

Skills

Technical support 1-2 Years

Order Processing 1-2 Years

CRM management 1-2 Years

Microsoft Dynamics 365 1-2 Years

Zendesk Less than 6 Months

Experience highlights

Technical Support Specialist

Cyber Power Systems, Inc. · October/2024 – /

Provide technical support to customers across the United States and Canada through phone, email, chat, and web cases. Collaborate with team members in the Philippines and the United States to troubleshoot hardware and software issues, manage cases in Microsoft Dynamics 365, process warranty requests, and coordinate escalations.

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