Administrative & Customer Support Specialist | Operations & QA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Administrative and Customer Service professional with 7+ years of experience across recruitment, team leadership,
quality assurance, and remote operations. Brings 4+ years of experience supporting an Australian-based eCommerce
company, progressing from Team Leader to Quality Auditor and Administrative Support while managing customer service
operations, employee administration, reporting, and process improvement. Proficient in Google Workspace, Zendesk,
Gorgias, Slack, Zoom, Microsoft Teams, AppSheet, and ChatGPT, with hands-on experience supporting teams of up to 12
employees and leading 5 to 8 customer service agents. Seeking Executive Assistant or Customer Service & Operations VA
opportunities where strong coordination, communication, administrative, and problem-solving skills can support
day-to-day business operations.

Skills & Experience

Skills

Human Resources > Recruiting > Talent Acquisition 2-5 Years

Office and Administration > Quality Assurance 2-5 Years

Software > APPSHEET 1-2 Years

Recruitment 5-10 Years

Team Leadership 2-5 Years

Account Executive > Microsoft 365 2-5 Years

Google ( Docs, Sheet, Slides, Forms, Meet), Microsoft Office (Word, Excel, Presentation), Canva, Capcut 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

Payroll Management 2-5 Years

Google Workspace 5-10 Years

- Zoom 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Candidate Sourcing 5-10 Years

Gorgias, Shopify, Google Workspace (Gmail, Docs, Sheets), Slack, Zoom 2-5 Years

• Customer Service Management 2-5 Years

Experience highlights

Customer Service & Operations VA

Frootbat · September/2022 – Present

Led 5-8 customer service agents with coaching, scheduling, QA audits, and escalation handling. Built Google Sheets/AppSheet attendance tracking system. Managed payroll consolidation, Zendesk inquiries, and operational reporting.

Associate II, Talent Acquisition

ICCSPI - Continuum Global Solutions · October/2020 – Present

Managed end-to-end recruitment for healthcare roles. Sourced 50-100 candidates weekly via JobStreet, LinkedIn, and social media. Conducted screening, interviews, and adapted strategies across multiple client accounts.

Recruiting Associate

The Results Companies · October/2018 – Present

Conducted high-volume candidate interviews and screening. Managed candidate records using ATS. Coordinated recruitment activities and candidate requirements across multiple accounts.

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