Quality Assurance | Customer Support | Travel Consultant

Verified

$3/hr

Message Bookmark

Outline

Looking for Full-Time work (12 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

he/his/himself

Skills & Experience

Skills

customer service representative 1-2 Years

Quality Assurance 2-5 Years

Experience highlights

Team Leader

Teleperformance · March/2021 – Present

• Ensured consistency in evaluation methods by facilitating daily performance checks and
attendance monitoring.
• Delivered clear written reports on agent performance tracking progress, identifying areas for
improvement demonstrating our commitment to quality service.

Quality Analyst

Teleperformance · May/2021 – Present

• Monitored agent interactions ensuring adherence to company policies and scripts while
maintaining a consistent 95% customer satisfaction rating.
• Provided real-time coaching during calls and post-call evaluations highlighting areas where agents
excel and identifying opportunities for improvement.
• Identified broader trends within operations for continuous improvement contributing to the overall
client experience.

Subject Matter Expert

Teleperformance · April/2020 – Present

• Analyzed common errors and areas of non-compliance providing consultation support to agents
on process improvements.
• Contributed towards maintaining high-quality standards by sharing product knowledge expertise
with team members.

Customer Service Representative

Teleperformance · July/2019 – Present

• Proficient in inbound and outbound call handling
• Skilled in customer communication through email and chat
• Experienced in arranging travel itineraries including flights, hotels, and car rentals

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In