Skills
Communication Skills
5-10 Years
Adaptability
5-10 Years
Critical Thinking
2-5 Years
Conflict Resolution
2-5 Years
Active Listening
5-10 Years
Appointment scheduling
5-10 Years
~Data Entry
5-10 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Client Relationship Management
5-10 Years
CRM > Salesforce
2-5 Years
Cold Calling
2-5 Years
issue resolution
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Google Workspace
2-5 Years
Experience highlights
Lead Specialist / Appointment Scheduler / Data Entry / Back-End Support
The Learning Experience
·
August/2026
–
Present
Conducted cold calls to potential leads. Managed calendar scheduling for meetings and appointments. Maintained accurate records of payments, bills, and personal information.
Phone Banker
Wells Fargo Bank
·
August/2023
–
Present
Facilitated communication with customers to resolve issues regarding accounts. Provided technical support for Online Banking and Mobile Applications. Shared knowledge about products and services.
Customer Service Representative - Support Ambassador
Airbnb
·
May/2021
–
Present
Received calls from Hosts and Guests. Assisted users with reservation concerns and provided relevant information following company policy. Entertained inquiries and shared product knowledge.
Customer Service Representative
Credit One Bank
·
February/2020
–
Present
Received customer calls and assisted with product concerns. Provided relevant information and resolution while empathizing with customer needs. Entertained inquiries with product-wise knowledge.
Application Development Associate
Salesforce
·
November/2018
–
Present
Completed Certified Admin 201, 211, and App Builder training. Sorted and resolved client cases. Provided solutions via phone, email, and screen sharing. Guided customers on Salesforce objects.
