Client Ops Analyst

Results-driven client operations and customer service professional with over five years of
experience in financial services, banking, customer support, collections, treasury
operations, and retail. Experienced in account management, billing operations, payment
processing, collections, and resolving complex customer inquiries while maintaining
compliance with company policies and regulatory standards. Adept at analyzing
operational issues, improving workflows, and collaborating with cross-functional teams to
deliver exceptional customer experiences. Recognized for strong communication,
attention to detail, problem-solving abilities, and the capacity to perform effectively in fast paced,
high-volume environments.