Skills
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Account Management
1-2 Years
Compliance
2-5 Years
Underwriting
Less than 6 Months
Data accuracy
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
1-2 Years
Call
1-2 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
1-2 Years
Document Verification
Less than 6 Months
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
• Technical Troubleshooting
1-2 Years
• Live Chat Support
5-10 Years
Experience highlights
Underwriting Coordinator
Findigs
·
May/2026
–
Present
Reviewed rental applications and documents for completeness and policy alignment. Verified income through pay stubs, bank statements, and employment letters. Communicated with renters and stakeholders to resolve application issues and maintain accurate records.
Medical Documentation Specialist
Globaltek PH (Trajector Medical)
·
Oct/2021
–
Present
Facilitated procurement of medical documentation for U.S. veterans disability benefit claims. Managed high-volume email and chat support with 100% data accuracy. Maintained PHI confidentiality per security standards.
Technical Support Representative
Concentrix – VOYAGER TSR
·
Dec/2020
–
Present
Provided end-to-end technical troubleshooting for telecommunications hardware and software. Identified root causes of service disruptions to improve First Call Resolution rates.
Customer Service Representative
Sitel – AT&T
·
Mar/2020
–
Present
Managed complex billing inquiries and account retention for telecommunications provider. Consistently met monthly sales targets through service upgrades and customer loyalty initiatives.
Customer Support Associate
Sutherland – Amazon Retail
·
Jan/2019
–
Present
Resolved high-priority issues involving order processing, logistics, and refunds for global retail company. Delivered empathetic support by phone and chat while upholding service standards.
