Operations Assistant Manager

Verified

$10/hr

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Outline

Looking for Part-Time work (9 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Skills & Experience

Skills

Project & Operations Coordination 2-5 Years

Operations Management / Team Management & Project Management 2-5 Years

Stakeholder & Client Relationship Management 2-5 Years

KPI Design & Performance Management 2-5 Years

Risk Analysis & Mitigation 2-5 Years

Experience highlights

Operations Assistant Manager

Teleperformance Malaysia Sdn Bhd · May/2022 – Present

Managed end-to-end operations across multiple Southeast Asian markets.
Led multilingual teams to consistently achieve KPIs and SLAs.
Oversaw workforce planning, stakeholder management, and operational performance.
Analyzed business data to identify trends and improve operational efficiency.
Developed SOPs and led process improvement initiatives.
Coached Team Leaders and supported employee development.

Team Leader

TDCX Malaysia · September/2018 – Present

Managed daily team operations and performance.
Conducted coaching, performance reviews, and employee development.
Supported recruitment, onboarding, and training.
Ensured compliance with quality and operational standards.

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