Back Office Support, Non-voice Customer Support Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

A professional with over 3 years and 7 months of experience in BPO Healthcare industry. Proven background in delivering quality results. Transitioning to a non-voice customer support representative, leveraging strong written communication skills, attention to detail, and a passion for seamless digital customer experiences.

Skills & Experience

Skills

Microsoft Office 2-5 Years

Coding 2-5 Years

~Data Entry 2-5 Years

CRM > Salesforce 2-5 Years

JIRA 2-5 Years

User Acceptance Testing 2-5 Years

Experience highlights

Benefits Analyst

Carelon Global Solutions · September/2022 – Present

Configured complex benefit plans into web-based systems with 100% accuracy. Validated data structures, managed client requests including renewals and changes. Performed UAT and resolved documentation discrepancies with stakeholders.

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