Skills
Customer Service Representative
10+ Years
Marketing > Real Estate Marketing
2-5 Years
2-5 Years
Customer management
10+ Years
- Customer Service
10+ Years
Business Process Management
10+ Years
Escalation Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Experience highlights
Real Estate Marketing & Property Maintenance Management
RealPage Philippines Incorporated
·
January/2021
–
/
Supporting customers and business processes within the real estate marketing and property maintenance management industry.
Business Specialist
Telstra International Philippines Incorporated
·
January/2014
–
Present
Provided quality customer service handling concerns and supporting business needs. Awarded Top Consultant multiple times. Resolved avg 25 escalations daily as Demand Expert for 2 years.
Small Business Consultant
Telstra Teleperformance
·
January/2013
–
Present
Pioneering team member establishing operations. Tested customer-support tools providing feedback. Achieved 91%+ Net Promoter Scores. Recognized for First Contact Resolution excellence.
