Skills
Customer Support > Technical Support
6 Months to 1 Year
Customer Support > Ecommerce > Amazon
6 Months to 1 Year
Accounting > Quickbooks, Data Entry, Accounts Receivable, Accounts Payable, Clean up, Financial Statements, Bank and Credit Card Reconciliation
1-2 Years
Experience highlights
Accountants Care Specialist
CVG Concentrix
·
June/2023
–
Present
Enhanced first-call resolution rates by leveraging strong problem-solving skills and in-depth product knowledge, efficiently addressing missing data and correcting transactions. Tackled complex bookkeeping challenges with effective troubleshooting, ensuring seamless data entry and transaction fixes, which greatly improved the user experience.
Technical Support
CVG Concentrix
·
December/2022
–
Present
Delivered comprehensive support to QuickBooks users
by addressing their technical issues, answering their
queries, and ensuring a positive customer experience
with the software.
