Skills
Customer Service Representative
10+ Years
Advertising > Facebook Ads
2-5 Years
5-10 Years
CRM
5-10 Years
Communication
10+ Years
Vendor Management
2-5 Years
Payroll Processing
2-5 Years
Business development
5-10 Years
- Customer Service
10+ Years
Events management
2-5 Years
Chat Support > Social Media Management
2-5 Years
HR Management
5-10 Years
Basic Graphic Design>Canva
1-2 Years
Team Coaching
2-5 Years
Customer Service>Sales
10+ Years
Experience highlights
Property Consultant
Camaya Coast Properties
·
April/2023
–
/
Consult clients on property needs and investment objectives. Advise on portfolio, market trends, financing, and ROI. Execute Facebook campaigns, manage leads, and coordinate viewings. Process documentation and provide after-sales support.
Distributor
TWC/Sante International
·
June/2023
–
Present
Ran Facebook Ads and digital strategies for global customers. Promoted barley products to diverse clients. Recruited, trained, and mentored 50+ resellers and 10 distributors. Managed order fulfillment and team support.
Project Coach Trainee
Afni Philippines Inc.
·
February/2023
–
Present
Supported 15 agents in resolving customer inquiries. Tracked KPIs: AHT, FCR, CSAT, quality scores. Delivered one-on-one coaching and personalized development plans. Mentored high-potential agents and led engagement initiatives.
HR Specialist I (Engagement)
Afni Philippines Inc.
·
January/2019
–
Present
Served as HR partner for Telco account. Designed strategic HR initiatives and attrition reduction strategies. Launched retention programs, resolved grievances, and conducted investigations. Prepared weekly reports and ensured compliance.
Freelance Event Organizer
Self Employed
·
December/2018
–
Present
Consulted clients on event vision, budget, and requirements. Created proposals and managed budgets. Sourced and negotiated vendor contracts. Coordinated logistics, designed themes, and ensured client satisfaction.
