Property management admin support / Chat support representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Reliable Virtual Assistant with 10+ years of experience in customer service, operations and administrative support.

Skills & Experience

Skills

Office and Administration > Admin Data Processing? Data entry , Graphic , excel, spread sheet 2-5 Years

Customer Support > Active Listening problem solving,chat support, appointment support, retention, email support 10+ Years

Experience highlights

Operations and Client Success Coordinator

HereSpa · January/2022 – Present

Created and managed monthly and daily reports to monitor client bookings and cancellations, ensuring accurate tracking and analysis of key trends.
Communicated with clients and vendors to confirm appointments and proactively address potential issues, ensuring smooth and problem-free scheduling.
Identified and qualified potential clients through targeted lead generation strategies, driving new business opportunities and contributing to overall sales growth.

Order Processing Agent

Floryday · August/2020 – Present

Managed incoming orders, confirming and processing them efficiently.
Responded to customer inquiries and resolved tickets in a timely manner, ensuring customer satisfaction.
Maintained and updated customer databases with accurate and relevant information.
Assisted customers in updating, confirming, or canceling orders, ensuring smooth transactions.

Property Rental Management Agent

Sea N' Rent · August/2019 – Present

Managed guest communications, including check-in instructions, welcome messages and troubleshooting property issues.
Addressed concerns and inquiries through booking platforms, messaging and email.
Updated reservations, monitored bookings and payments, and managed the property calendar daily.
Performed administrative tasks such as data entry and backend support.

Customer Service Representative

Quantrics Enterprises · October/2018 – Present

Provided outstanding customer service by resolving telephone inquiries and ensuring timely, accurate information delivery.
Assisted customers with service changes, scheduling installations and addressing billing, product and service concerns.
Performed basic troubleshooting for phone and internet services.

Jobs Processing and Customer Service Representative

Acquire Asia Pacific · July/2016 – Present

Managed customer inquiries and updates, resolving service issues and escalating calls as necessary.
Processed job requests, assigning them to the correct categories and reviewing all required details for accuracy.
Provided solutions and shared benefits of additional services, driving customer engagement.

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