Skills
Customer Support > Active Listening
1-2 Years
Customer Support > Insurance > Medical Insurance
2-5 Years
Healthcare Associate
2-5 Years
Medical virtual assistant for an aesthetic company.
6 Months to 1 Year
Electronic Health Records (EHR) Management, Data Entry, Confidentiality and HIPAA Compliance
2-5 Years
Experience highlights
VA - Healthcare Associate
Strategic Office Support Inc.
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February/2024
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Perform technical and practical tasks to support the diagnosis and treatment of illness, disease, injuries, and impairments in humans and to support the implementation of health care, treatment, and referral plans usually established by medical, nursing, and other health professionals.
Retention Specialist
Teleperformance
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March/2021
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Present
I was assigned as a retention specialist for this company. My job was to gather information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions.
RCM - Authorization Specialist
iPloy Staffing Solutions
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September/2021
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Present
My job is to monitor incoming patient orders and gather the information needed to complete the pre-authorization and scheduling of an order. I will evaluate portions to be paid by the customer as well as perform all insurance-related assignments as instructed. We also provide durable medical equipment to patients who are in need. Call the doctor's office to get updated face-to-face notes, prescriptions, or certificates of medical necessity.
Customer Service & Technical Specialist
Qualfon
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June/2019
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Present
My skills have been sharpening for more than 2 years, and my duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and speaking with them about installing hardware or software on their computers. Provide them with the best quality of service and, at the same time, resolve the customer's issue promptly.
