Outline
Looking for Full-Time work (8 hours/day) at $7/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
I have several years of experience as a Virtual Assistant with a strong focus on lead generation, administrative support, customer service, and social media management. My background in corporate operations and management has equipped me with solid organizational, problem-solving, and client support skills. I am well-versed in email outreach, handling customer inquiries via email and chat, appointment setting, calendar management, content creation, and task coordination. Skilled in Microsoft Office, Google Workspace, Canva, Shopify, and other online tools, I can manage multiple tasks efficiently, follow instructions carefully, and consistently deliver quality work on time. I have supported international clients in industries such as real estate, e-commerce, and marketing, managing reports, customer service, and day-to-day operations. Reliable, detail-oriented, and adaptable, I bring the skills and commitment needed to provide valuable support to teams and businesses.
Skills & Experience
Skills
Office and Administration
Office and Administration > Attention to Detail
Office and Administration > Leadership
Leadership
Customer Support data entry
Experience highlights
Crop Reviewer (Seasonal Account)
365 HOLDINGS INCORPORATED
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August/2024
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Present
I was responsible for reviewing AI-cropped images to ensure they accurately captured each pet’s unique features for use in personalized products. This required handling a high volume of images efficiently while maintaining accuracy to support timely product creation and delivery. I consistently made informed decisions on whether images were production-ready or needed further refinement, ensuring quality standards were met and customers received products that reflected true personalization.
Customer Service Support (Shopify)
Maisons and Femina Apparel
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September/2024
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I managed a high volume of customer emails and inquiries, ensuring timely and professional responses to build trust and satisfaction. My role included handling return, refund, and replacement requests, preparing tracking slips for replacements, and sending follow-up emails to keep customers updated. I also prepared weekly reports for the client to provide clear visibility on customer concerns and to demonstrate that all issues were resolved promptly and effectively.
Social Media Manager
Anna Alemi Real Estate Company
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June/2023
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Present
I have a strong background in content creation, from curating and posting across social media platforms to engaging with audiences through comments, messages, and query resolution. I collaborate with teams to develop effective campaigns that align with the brand’s story, while also defining KPIs and analyzing performance to ensure impactful results.
Customer Service Support (Shopify)
Coastdune and Noralea Apparel
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September/2023
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Present
I managed a high volume of customer emails and inquiries, ensuring timely and professional responses to build trust and satisfaction. My role included handling return, refund, and replacement requests, preparing tracking slips for replacements, and sending follow-up emails to keep customers updated. I also prepared weekly reports for the client to provide clear visibility on customer concerns and to demonstrate that all issues were resolved promptly and effectively.
Creatives Administrative Assistant & Customer Service Representative
Boundless Lead Tech Incorporated
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September/2022
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Present
I have experience in video and photo editing, as well as preparing marketing materials ahead of product launches. I create and manage social media content, staying updated on the latest consumer trends to ensure relevance and engagement. Part of my role includes monitoring social media platforms, crafting engaging responses to followers to boost interaction, and driving brand visibility. I also handle customer service by responding to inquiries, providing accurate product information, updating a
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