Skills
Medical Billing
1-2 Years
Technical & Customer Support
2-5 Years
Customer & Administrative Support
10+ Years
Logistics & Operations Skills
1-2 Years
Insurance & Billing Management
1-2 Years
Schedule & Calendar Management
2-5 Years
Travel & Event Logistics
1-2 Years
Healthcare Claims & Benefits Processing
1-2 Years
Accounting > Claims Processing
2-5 Years
Design > Graphic Design > Instructional Design
1-2 Years
Travel Coordination
1-2 Years
- Customer Service
5-10 Years
Patient Scheduling
2-5 Years
• Technical Troubleshooting
2-5 Years
Experience highlights
Senior Associate
R1 RCM Philippines, INC.
·
February/2024
–
Present
Managed virtual medical receptionist workflows for healthcare operations. Coordinated multi-provider appointments, patient calendar logistics, and insurance eligibility verifications. Audited medical billing discrepancies.
Learning Specialist / Corporate Trainer
Alorica
·
October/2021
–
Present
Designed structured learning tracks and managed live-call simulation testing. Oversaw technical administration for secure onboarding pipelines. Provided tier-one technical troubleshooting for telecommunications portfolio.
Customer Service Representative
AIG Shared Services
·
November/2017
–
Present
Supported premium American General insurance portfolio. Guided policyholders through coverage details and claim documentation. Processed property and casualty claims with regulatory compliance auditing.
Travel Specialist / Customer Service Representative
Teleperformance
·
April/2015
–
Present
Managed end-to-end upscale travel coordination and corporate restaurant reservations. Optimized organizational performance through relationship management and loyalty rewards support.
Elementary Teacher
TLIMS Christian School
·
June/2014
–
Present
Served as Grade 4 Classroom Adviser. Engineered weekly lesson structures, analyzed student performance metrics, and collaborated with parents and school leadership.
