Skills
10+ Years
Customer Relations
10+ Years
E-commerce Order Fulfillment > Order Entry > Order Processing
5-10 Years
- Customer Service
10+ Years
Case Management
2-5 Years
CRM & Database Management
10+ Years
Customer Service > Payment Processing
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
• Technical Troubleshooting
5-10 Years
*Administrative Support -
10+ Years
Experience highlights
Sr. Customer Service Representative
Friday Plans / Quantified Media
·
March/2024
–
Present
Resolved inquiries and complaints via multiple digital channels. Maintained organization policy knowledge and documented all transactions in CRM for database integrity.
Accident Management Case Coordinator
Peak Support
·
August/2023
–
Present
Managed service request logistics, coordinated ETAs, dispatched providers efficiently, and tracked safe delivery to final facilities.
Order Entry Representative
iQor
·
August/2023
–
Present
Processed high-volume service orders, managed customer accounts, and performed transaction follow-ups while maintaining accuracy and meeting operational targets.
Email Support Representative
Wipro BPO Phils., Inc.
·
March/2009
–
Present
Provided administrative and email support managing billing issues and account disputes for offshore clients with professional documentation.
Sales and Service Representative
Convergys
·
May/2006
–
Present
Handled high-volume customer accounts, managed billing inquiries, processed payments, and provided technical troubleshooting for issue resolution.
