Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a highly adaptable professional and a fast learner who thrives in dynamic, fast-paced work environments. With a keen eye for detail, I ensure accuracy across all tasks while managing diverse communication channels, including chats, texts, phone calls, and back-office contacts. My extensive technical background includes being knowledgeable in a wide variety of CRM platforms, allowing me to manage customer data and workflows efficiently. I pride myself on my ability to easily adapt to procedural changes and seamlessly implement new tools as business needs evolve. Ultimately, I combine technical expertise with strong multitasking skills to deliver exceptional, reliable support to both teams and clients.

Skills & Experience

Skills

Adaptability 5-10 Years

Team Leadership 1-2 Years

Chat support 5-10 Years

Multitasking 5-10 Years

Subject Matter Expert 1-2 Years

Chat, email, voice support for international account in BPO 5-10 Years

- Customer Service 5-10 Years

Cold Caller> Appointment Setter> Customer Support > Sales Support > Lead Generation>Admin Task>Executive Assistant > Office Management>Tech Support 2-5 Years

• Time Management 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Customer Relationship Management (CRM) Multi-channel Support (Chat/Voice) 5-10 Years

Agent Coaching 1-2 Years

Experience highlights

Customer Service Representative / SME / Team Manager

Full Potential Solutions · January/2023 – Present

Handled voice, chat, and email for FinTech account. Promoted to SME providing operational support, then Team Manager overseeing team performance and agent mentoring.

Customer Service Representative

AwesomeOS · January/2020 – Present

Managed non-voice support (email, text, chat) for 3+ years. Ranked Top 15 Agents monthly, recognized for versatility and multitasking with strong process mastery.

Customer Service Representative

Teleperformance · January/2019 – Present

Provided phone support for 7 months. Maintained excellent attendance and top performance scores with strong typing and documentation skills.

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