Workforce Management - Reports Analyst

Verified

$5/hr

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Outline

Looking for Part-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

WFM-Reports Analyst with 6 years of experience in workforce reporting, data analysis, and performance monitoring. Skilled in Excel, reporting automation, and data-driven insights to support operational efficiency and business decisions.

Skills & Experience

Skills

Report Analyst 5-10 Years

KPI tracking spreadsheets 5-10 Years

Dashboard Creation 5-10 Years

Data Analysis 5-10 Years

Problem -Solving Skills 5-10 Years

Experience highlights

WFM - Reports Analyst

Lean Solutions Group (Former Support Zebra) · March/2020 – /

Responsible for developing and maintaining WFM reports, dashboards, and KPI trackers; analyzing operational performance; validating data accuracy; and automating reporting processes. Utilize tools such as Microsoft Excel, Power Query, Power BI, AWS, Talkdesk, NICE, and Gorgias to extract, consolidate, and analyze data, generate actionable insights, and support operational decision-making. Collaborate with operations and cross-functional teams to ensure accurate, timely reporting and performance

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