Customer Service Supervisor | Remote Support Team Leader | Shopify & E-commerce Operations

Verified

$7/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Strong in customer service leadership, escalation handling, and KPI-driven team performance, with deep expertise in Shopify and e-commerce operations.

Skills & Experience

Skills

Order Management 2-5 Years

Database & CRM Management 2-5 Years

Escalation Management 2-5 Years

KPI Monitoring and Performance Analysis 2-5 Years

Customer Service Team Leadership 2-5 Years

Experience highlights

Shopify Manager / E-commerce Operations Specialist

Shopify Manager / E-commerce Operations Specialist · February/2024 – /

Managed day-to-day operations of a Shopify store including product listings, pricing updates, and inventory tracking.
Processed customer orders, refunds, replacements, and cancellations.
Handled customer inquiries and disputes via email and chat.
Coordinated with suppliers and fulfillment partners to ensure timely order delivery.
Maintained product data accuracy and store organization.
Assisted with workflow improvements and operational documentation.
Monitored store performance and customer fee

Customer Service and Sales Supervisor

IBEX Global · September/2019 – Present

Supervised and coached a team of customer service representatives supporting U.S. telecom accounts.
Monitored key performance metrics including CSAT, resolution time, and productivity KPIs.
Conducted regular coaching sessions to improve customer experience, sales performance, and compliance.
Managed customer escalations and ensured timely resolution across phone and chat channels.
Maintained quality assurance standards and ensured agents followed company SOPs and processes.
Generated performance

Customer Service Representative / Sales Representative

IBEX Global · September/2014 – Present

Provided high-volume customer support for U.S. telecom clients.
Handled billing inquiries, account troubleshooting, and product upselling.
Maintained CRM records and ensured compliance with service policies.

Technical Support Representative

Teleperformance · September/2013 – Present

Provided technical troubleshooting and customer assistance over the phone.
Diagnosed hardware, software, and connectivity issues.
Maintained strong performance metrics and customer satisfaction ratings.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In