CPC-A

Verified

$5/hr

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Outline

Looking for Full-Time work (10 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Detail-oriented and an adaptable professional with experience in customer service, communication operations, data entry, collections, technical support, and a certified professional medical coder. Have proven ability to handle high-pressure environments, resolve customer concerns efficiently, and deliver excellent service across multiple industries. Quick learner with strong communication and problem-solving skills.

Skills & Experience

Skills

Customer Service Representative 5-10 Years

Customer / CX Support > Email & Chat Management 2-5 Years

JIRA 6 Months to 1 Year

Internet Research & Data Entry 1-2 Years

Salesforce (CRM) 6 Months to 1 Year

Google Suite 1-2 Years

Microsoft 365 1-2 Years

CPT, CDT, and ICD-10 Coding Less than 6 Months

Experience highlights

Data Steward & Internet Research

Veeva Systems · March/2024 – Present

· Verified and updated provider information to ensure data accuracy and consistency
· Conducts outbound calls to hospitals / clinics to ensure that the provider’s info is accurate

Technical Support Representative

Majorel Philippines · March/2021 – Present

· Assisted customers with troubleshooting device-related issues
· Provided clear and accurate updates on service requests and claims
· Ensured customer satisfaction through effective problem resolution

Lead Generation & Sales Representative

CKT Velocity Core Outsourcing · April/2019 – Present

· Generated and qualified leads for client campaigns
· Assisted Medicare patients in obtaining eligible medical braces
· Converted raw data into actionable sales opportunities

Customer Service Representative

Concentrix · October/2019 – Present

· Handled fraud-related concerns and secured customer accounts
· Verified account activity and prevented unauthorized transactions
· Delivered accurate account information and support

Collections & Customer Service Representative

RMS Collect Philippines INC · May/2016 – Present

· Managed inbound/outbound collections for auto finance accounts
· Negotiated payment solutions for delinquent accounts (1–90 days past due)
· Processed payments and assisted customers with account setup
· Handled escalations and provided account status updates

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