VIRTUAL ASSISTANT | CUSTOMER SERVICE PROFESSIONAL

Verified

$7/hr

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Outline

Looking for Part-Time work (6 hours/day) at $7/hour

High School Diploma

English proficiency Conversational

Professional Summary

I’m a Customer Service and Virtual Assistant with 4 years of BPO experience supporting international telecommunications and financial services clients. Most recently, I worked remotely as an Intake and Customer Service Coordinator for a Canadian process-serving company, managing client communications, document workflows, file reviews, and administrative tasks.

My day-to-day includes customer support, email management, issue resolution, data entry, and keeping records accurate and up to date. I pride myself on being organised, adaptable, and someone you can count on — whether I’m part of a team or working independently. I’m eager to put my skills to good use and grow with a great company.

Skills & Experience

Skills

- Customer Service 5-10 Years

- Zoom 2-5 Years

Marketing > CRM > Pipedrive 6 Months to 1 Year

Account Management 1-2 Years

Document Management 1-2 Years

Accounting > Accounts Payable > Billing Support 1-2 Years

~Data Entry 1-2 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

CRM Systems 2-5 Years

Client Communication 5-10 Years

Google Workspace 1-2 Years

Experience highlights

Customer Service Coordinator / Intake Coordinator

Canadian Process-Serving Company · January/2026 – Present

Coordinated incoming service requests, reviewed client submissions, checked legal documents for completeness, maintained CRM records, communicated with clients on progress and requirements.

Account Expert — T-Mobile Telecommunications

BPO Company · January/2026 – Present

Supported telecommunications customers with service and account inquiries. Assisted with billing, handled escalations with professionalism, maintained accurate customer records.

Account Specialist — Credit One Bank

BPO Company · January/2026 – Present

Supported banking and credit card customers with account inquiries, payments, and billing. Researched concerns, handled confidential financial information per procedures.

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