Customer Service Representative

Verified

$6/hr

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Outline

Looking for Freelance work (4 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

I have experience in customer service, upselling, and call handling. I’ve also done Tagalog voice work, which helped me improve my communication.

Skills & Experience

Skills

Customer Support > Technical Support, Data Entry 6 Months to 1 Year

Customer Support > Chat Support> Customer Support Inbound and Outbound>Active Listening 1-2 Years

Customer Support > Active Listening problem solving > Trusthworthy 1-2 Years

Call center representative, Call handling, Sales 1-2 Years

Voice Acting Less than 6 Months

Experience highlights

CSR

TTEC · April/2024 – Present

• Assisted customers with troubleshooting and resolving issues in a fast-paced environment.

• Developed multitasking and organizational skills, handling multiple customer requests simultaneously.

Voice Actor

Lionbridge · October/2024 – Present

• Provided voice-over work for a game testing project, focusing on tone, enunciation, and clarity.
• Gained valuable insight into speech nuances, which can aid in AI language and voice training.

CSR

Foundever · June/2023 – Present

• Handled inbound customer calls, addressing concerns and complaints efficiently.
• Enhanced communication abilities and adaptability by managing diverse customer queries.

CSR/TSR

Alorica · October/2021 – Present

• Managed customer inquiries, providing support and resolving issues to ensure satisfaction.
• Strengthened problem-solving and communication skills, essential for creating clear AI responses.

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