Skills
~Data Entry
5-10 Years
Email & calendar management
2-5 Years
Shopify & E-commerce Support
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Customer Support > Customer Service > Gorgias
2-5 Years
Human Resources > Sop Writing
2-5 Years
Stripe
2-5 Years
MS Office & Google Workspace
5-10 Years
Notion
1-2 Years
Klaviyo
2-5 Years
Processing
5-10 Years
Zoho - desk
1-2 Years
Customer Relationship Management (CRM) Multi-channel Support (Chat/Voice)
5-10 Years
Team Coaching
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
Experience highlights
Customer Service Representative (VA)
Terralotus
·
January/2024
–
Present
Resolved 120-160 tickets per shift in Zoho Desk and Zoho Mail. Processed orders, refunds, and payments. Coached new support reps and maintained SOPs and internal documentation.
Customer Service Representative (VA)
RYZE Superfoods
·
January/2020
–
Present
Resolved 12,000+ inquiries across Zendesk, Gorgias, email, social media, and SMS with 97% satisfaction. Achieved 98% QA scores and reduced resolution time by 30%.
Financial Records & Membership Clerk
Confidential Organization
·
January/2018
–
Present
Maintained 500+ member records with 95%+ accuracy. Delivered financial reports, budget trackers, and membership records. Coordinated with cross-functional teams on data integrity.
