Quality Assurance Analyst

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

I'm detail-oriented, comfortable with CRM and call monitoring tools like Dialpad, Aircall, Ring Central and Zoho. I've worked in remote QA for years, reviewing calls, documenting accurately, and coaching agents with clear, respectful feedback. While I have three years of direct QA experience, I've packed a lot into them, from audits and coaching to trend analysis and working with ops. I also bring years of customer service and sales experience, so I can see both the QA side and the agent reality. I think it's less about the calendar and more about exposure, growth, and impact. And I'm quick to learn and open to feedback. If given the chance, I'm confident that I can deliver at the level you need.

Skills & Experience

Skills

Customer service 2-5 Years

Customer Service Representative 2-5 Years

Training & Development** Quality Assurance** Process Improvement** Customer Service Excellence** C Team Leadership 5-10 Years

Admin & Communication 2-5 Years

Audit & Assurance 2-5 Years

Experience highlights

Quality Assurance Analyst

Togetherlight Inc. · April/2023 – Present

• Improvements in scripts and processes.
• Track the QA Evaluation sessions being conducted by the Operations Team Leader and ensure to follow up for any missed sessions.
• Conduct training and mock calls for call simulation and provide feedbacks and recommendations.
• Attend and facilitate calibration sessions.
• Provide weekly and monthly trend reports to the operations.

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