Client Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hello, I am confident that I possess the qualifications needed to excel in the assigned task.Fluent in English, I communicate effectively through various channels such as phone calls, email, and chat. As a fast learner well-versed in technology, I am equipped to adapt to evolving requirements.

Skills & Experience

Skills

Customer and sales support, Admin tasks 5-10 Years

Experience highlights

Client Support Specialist

Pacific Debt Relief · February/2023 – Present

Playing a pivotal role in delivering exceptional support
to our clients via Negotiators request and Account
Manager
Primary focus will be on handling inbound calls,
addressing customer inquiries, and ensuring seamless
routing to the appropriate department or agent when
needed.
Providing outstanding service will contribute
significantly

SALES AGENT

AVENTUS LLC · May/2021 – Present

Privacy Patrol Aventus LLC - Handling this Sales account, can do inbound
and outbound calls, process payment for customers and upselling
services we offer.
US Service Animal Aventus LLC - Handling this account in the same
company for clients that needs certification for their Emotional Support
Animal and Service Animals to travel and to live with them.
Make sure to deliver an excellent customer service experience.

CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT From

Iqor · November/2017 – Present

Handled Customer Service representative role. We are a phone
company in the US the T-Mobile. I was in-charged of taking inbound
calls and provide great satisfaction for our customers. Also, making
sure to address their issues, answer their billing concerns, provide
them accurate answers , and provide them with great satisfaction on
the service. Also, arrive an accurate resolution to give 100 %
satisfaction.
I also been promoted after 2 yrs as Tech support so it was much easy
and been doing some

Chat Support

Convergys · September/2015 – Present

Handling Billing Chats from E-care Department. I am
responsible of chatting customers thru Live Chats using
3 window customer at the same time.
Handling bill inquiries, making sure I provided them all
the detailed information about their issue especially
when they are disputing about their payments every
month, process refunds for dispute, creating ticket for
their refund and also upselling our Cable, Internet,
Phone and Home security system.

Language Online Teacher

ADEC · July/2014 – Present

Handled Chinese Students based in China
Handled all levels - Preschool, Junior, Senior , College and even
Professionals
Making sure to get more booking classes for students especially for Free
Trial Periods
Also, trained to teach and practice students using IELTS English Test

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