Human Resources, Marketing, Operations and Project Management Professional

Developed and executed comprehensive strategies, collaborating with executive leaders to identify future talent needs, address skill gaps, and implement recruitment and training programs for a diverse and skilled workforce.

Revamped HR processes and policies, ensuring compliance with employment laws, enhancing efficiency, and improving consistency and employee satisfaction through standardized procedures in talent acquisition, onboarding, performance management, and employee relations.

Define and implement standards/procedures for ensuring optimal customer experience

Conduct surveys to gather information on customer opinion of rendered services

Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries

Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company

Performed necessary administrative work including data entry tasks, maintain employee record, process candidate documentation, etc.

Prepared recruitment materials and post jobs to appropriate job boards.

Collaborated with department managers to compile a consistent list of requirements.

Screened candidates resumes, job applications, and conduct initial screening interviews.

Setup selection standards for volunteers; making sure the quality and attributes is on par with UNICEF's mission and vision.

Created master file of applicants for record keeping.

Scanned volunteer applicant's resume / curriculum vitae and cover letter.

Interviewed volunteer applicants

Endorsed volunteer applicants for final review and approval

Evaluated organizational opportunities for mergers, acquisitions, and divestitures. Oversee project processes including due diligence, financial planning, scoping, closing, and integration.

Coordinated research and analysis activities required to assess strategic impact and risk.

Developed financial models used to estimate cash flow and the potential for profitability.

Collaborated with key clients/accounts and stakeholders for sourcing and planning needs.