Skills
Marketing > Telemarketing > Outbound Sales
2-5 Years
Office and Administration > Quality Assurance
2-5 Years
Customer Relationship Management (CRM)
5-10 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
- Customer Service
10+ Years
Email & calendar management
5-10 Years
Client Communications
10+ Years
Data Entry / Web Research
5-10 Years
Customer Service Representative
5-10 Years
• Time Management
10+ Years
Project & Event Coordination
5-10 Years
Customer Service>Sales
5-10 Years
*Administrative Support -
10+ Years
• Technical Support & Troubleshooting
5-10 Years
Experience highlights
Customer Service Specialist
Afni Phils. Inc.
·
March/2023
–
Present
Provided tier-1/tier-2 technical support and troubleshooting in hybrid environment. Guided customers through diagnostics, documented issues, escalated when necessary. Received Best in Attendance Award 2022.
Technical Support Team Specialist
Royal Caribbean Cruise Line Inc.
·
June/2021
–
Present
Delivered multi-channel customer service and administrative assistance to global clientele. Managed inquiries, bookings, and itinerary updates. Resolved complex complaints with high first-contact resolution rates.
Outbound Sales Representative
Iopex Inc.
·
September/2016
–
Present
Executed targeted B2C/B2B sales campaigns and lead generation. Achieved Top Sales Representative for 3 consecutive months through pipeline management and persuasive communication.
Customer Service Representative (CSR)
TSD Global Solution Inc.
·
May/2014
–
Present
Handled inbound customer support requests with prompt resolutions and product information. Assisted with administrative tasks, correspondence tracking, and customer feedback documentation.
Visual Designer Manager
Jag Clothing Inc.
·
January/2010
–
Present
Managed visual displays, store layouts, brand aesthetics, and inventory coordination.
