Customer Service/Chat Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

I’m passionate about building positive customer relationships while empowering teams to deliver their best.

Skills & Experience

Skills

Team Leadership 5-10 Years

Custome Service 2-5 Years

Experience highlights

Team Manager/Leader

Alorica · June/2019 – Present

Team Manager – Alorica (June 2019 – September 2025)
- Led and coached a team of customer service representatives to achieve and exceed performance
targets.
- Oversaw workflow management, scheduling, and reporting to ensure efficient operations.
- Created and implemented performance development plans and progressive disciplinary actions.
- Coordinated with training and management teams to improve customer service delivery.
- Maintained a safe, professional, and productive work environment.

Customer Service Representatives

Alorica · November/2016 – Present

Customer Service Representative – Alorica (Nov 2016 – Apr 2019)
- Delivered high-quality support by handling inquiries, complaints, and escalations via phone and
email.
- Assisted customers with product knowledge and resolved service-related issues effectively.
- Built and maintained strong customer relationships to ensure satisfaction and retention.

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