Customer Service Representative

Provided customer support for a major telecommunications account, assisting clients with billing inquiries, account updates, plan changes, mobile device troubleshooting, and technical issues related to network services.

Handled high-volume inbound calls while maintaining professionalism, empathy, and a customer-first approach. Resolved escalated concerns, processed service requests, and ensured customer satisfaction through clear and effective communication.

Handled inbound and outbound calls to assist members, providers, and dental offices with insurance-related inquiries. Responsibilities included verifying dental benefits and eligibility, explaining coverage and claims status, assisting with authorizations, updating patient records, and resolving billing or policy concerns.

Ensured compliance with HIPAA regulations while maintaining a high level of accuracy and professionalism. Developed strong communication and problem-solving skills.