Skills
Human Resources
1-2 Years
Office and Administration > Quality Assurance
1-2 Years
SEO
Less than 6 Months
Team Leadership
1-2 Years
Content Writing
1-2 Years
Customer Support > Customer Service > Social Media
1-2 Years
Accounting > Accounts Payable>Bookkeeping
Less than 6 Months
- Customer Service
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Google Workspace
2-5 Years
SEO >WordPress
Less than 6 Months
Design > Canva Graphic Design > Video Editing
Less than 6 Months
Customer Service > Gorgias > Shopify
1-2 Years
Experience highlights
Computer Analyst (Gaming Resource Provider)
Self-employed
·
October/2024
–
/
Provided high-level technical support and troubleshooting to gaming community users. Responded to feedback and rolled out service improvements strengthening customer satisfaction.
Content Writer
Reload Media
·
April/2023
–
Present
Created engaging content for websites, blogs, social media, and marketing materials. Crafted persuasive copy for advertisements and conducted editing and proofreading.
Quality Analyst
Self-employed
·
January/2023
–
Present
Performed quality control checks on customer support interactions. Developed quality metrics and reporting tools, conducted audits and delivered feedback to teams.
Customer Technical Support
Self-employed
·
February/2021
–
Present
Delivered chat-based technical support for Microsoft and HP customers. Resolved over 1,000 monthly inquiries maintaining 90% customer satisfaction rate.
Human Resources Officer
Pacific Roadlink Logistic Incorporated
·
December/2019
–
Present
Oversaw employee relations, recruitment, and performance management. Developed employee handbooks and training sessions, ensured legal compliance across departments.
