IT Specialist

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

IT Officer with 6+ years of progressive experience specializing in enterprise IT infrastructure,
virtualization, system administration, and robust cybersecurity frameworks. Proven expertise in managing
VMware environments, EDAO Guard cybersecurity suites, cloud ecosystems (AWS, Microsoft 365,
Google Workspace), and advanced endpoint solutions. Adept at authoring precise operational
documentation and Methods of Procedure (MOP) to drive secure change management. Demonstrated
track record of minimizing operational downtime, fortifying network security, and delivering impactful
technical training that elevates organizational compliance and efficiency.

Skills & Experience

Skills

Office and Administration > Citrix 2-5 Years

Account Executive > Microsoft 365 2-5 Years

Sophos Firewall Administration 1-2 Years

Administration 2-5 Years

Network Infrastructure 5-10 Years

Monitoring 2-5 Years

Active Directory 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Adaptability and Change Management 2-5 Years

ERP Systems Support 2-5 Years

Google Workspace Administration 1-2 Years

Experience highlights

IT Officer

Bladegrass Technologies Inc. · January/2025 – Present

Architected VMware ESXi/vCenter environments, deployed security solutions (EDAO Guard, Teramind DLP, Scalefusion MDM), implemented Zabbix/Motadata monitoring reducing downtime 25%, administered Google Workspace for 100+ users.

IT Server & Desktop Specialist

Generika Drugstore Inc. · April/2024 – Present

Maintained back-end servers and VMs, administered Sophos firewalls reducing vulnerabilities 30%, managed Microsoft 365 for 500+ users, delivered Tier 2/3 support with 95% resolution rate.

IT Associate

SM Retail Inc. · March/2023 – Present

Provided retail IT support for POS hardware and store networks, collaborated with cross-functional teams to resolve technical incidents and maintain business continuity.

IT Infrastructure Engineer

Wordtext Systems Inc. · December/2020 – Present

Deployed scale-out network architectures, access points, and Active Directory environments, implemented Microsoft 365 and Citrix virtual desktop solutions, enhanced monitoring with Zabbix and PRTG.

IT Service Engineer

Wordtext Systems Inc. · January/2020 – Present

Executed field installations and certified hardware repairs for enterprise laptops, production printers, and communication endpoints.

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