Skills
Microsoft word
5-10 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
Less than 6 Months
~Data Entry
2-5 Years
- Customer Service
2-5 Years
Cost Estimate > Microsoft Excel
5-10 Years
CRM Systems
5-10 Years
Chat Support > Social Media Management
Less than 6 Months
Accounting > Bookkeeping > QuickBooks Online
Less than 6 Months
CRM & lead tracking
Less than 6 Months
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Basic Graphic Design>Canva
Less than 6 Months
Design > GoHighLevel
Less than 6 Months
- Zoom
2-5 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
2-5 Years
• Live Chat Support
2-5 Years
Experience highlights
Customer Service Representative (Virtual)
Teleperformance Philippines
·
January/2020
–
Present
Managed 60-80 daily inbound interactions across phone, email, and chat. Maintained SLA compliance, achieved 100% CRM documentation accuracy, onboarded new agents reducing ramp-up time by 20%.
Customer Service Representative (Chat Support)
Kudo Support Inc.
·
March/2014
–
Present
Handled 3-5 concurrent live chats with sub-60 second response times. Maintained high CSAT ratings while exceeding daily volume targets in fast-paced environment.
Improvement Analyst (Admin & Operations Support)
Pentax Ricoh Imaging Products Philippines
·
November/2010
–
Present
Generated daily/weekly production reports using Excel and Word. Analyzed defect trends, proposed workflow improvements reducing repeat errors, maintained 100% record accuracy.
