Process improvement and quality management professional with 25+ years of experience in IT delivery, quality assurance, operational excellence, process governance, and capability building. Extensive experience developing and implementing quality frameworks, standard methodologies, metrics, and continuous improvement initiatives across large, geographically distributed organizations. Successfully led Capability Maturity Model Integration (CMMI) initiatives, process reviews, delivery governance, automation and industrialization programs, and capability-building initiatives. Experienced in identifying process gaps, improving efficiency, strengthening compliance, and driving measurable outcomes through collaboration with delivery teams and senior stakeholders. Since 2022, have applied the same operational discipline in managing two small businesses, with hands-on responsibility for processes, customer experience, suppliers, quality, and day-to-day operations.
